Shipping & Returns
Orders are processed within 24-48 hours, Monday through Friday. Orders are processed the same day if the order is received prior to 11:00 AM EST, Monday through Friday, excluding federal holidays and weekends. Our preferred shipping carrier is USPS. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
RETURN & REFUND POLICY
We want to ensure your complete satisfaction so we will happily accept returns in accordance with the following Return Policy:
Defective, Damaged, or Incorrect Items:
If you received a damaged or defective item from us, or the wrong item was shipped to you, you will receive a replacement or a full refund for the item, as described in our Refund Procedures.
Email us at firstname.lastname@example.org to initiate your return.
You must have purchased the item from us within 30 days of the date upon which we provided the item to the carrier for shipment to you.
If you are entitled to a refund in connection with a return, the following conditions will apply:
A refund will only be issued when a replacement is not available for damaged or defective
Your refund will be in the form of payment used for the purchase.
The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions, or coupons that you received), including sales tax charged with respect to the item, as applicable.
Please allow time for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.